Frequently Asked Questions

Everything you need to know about your next tech upgrade.

Are your electronics covered by a warranty?

Yes, every device purchased from Plug comes with a comprehensive 12-month limited warranty that covers any technical defects or hardware malfunctions.

What is the 'Certified Plug' inspection process?

Each device undergoes a rigorous 90-point diagnostic test to ensure full functionality, battery health above 80%, and authentic internal components.

How long does shipping take?

We offer free standard shipping on all orders. Typically, orders are processed within 24 hours and arrive at your doorstep within 3 to 5 business days.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund or exchange.

Do you provide charging cables with your devices?

Yes, all smartphones, tablets, and laptops include a high-quality charging cable and power adapter so you can power up right out of the box.

Which payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through partners like Affirm and Klarna.