Returns & Exchanges

At Plug, we stand behind our tech with a 30-day risk-free return policy to ensure you are completely satisfied with your purchase. If your device isn't the perfect fit, we make the return or exchange process fast, simple, and transparent.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the electronics you wish to return or exchange.

2

Print Your Prepaid Label

Once approved, a prepaid shipping label will be sent to your email; simply print it out and securely pack your device in its original packaging.

3

Ship the Device

Drop off your package at any authorized carrier location, ensuring all personal data has been wiped and 'Find My' features are disabled.

4

Inspection and Refund

Our technicians will inspect the hardware within 48 hours of arrival, and your refund or exchange will be processed immediately to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing